Dear Loyal Customer -- Go F*^% Yourself!

Hello NBD readers...it's been a while. Quite frankly, I haven't had much to write about and have been busy with work, so that caused a little slack with the blog. But I come today with gifts. With the passing of Christmas, I'm sure all of you had returns. Most likely, a lot of your shit from Christmas was bought online.

This was the case with my mom who bought 90 percent of Christmas joy from Amazon. After my nephew didn't want a Mickey Mouse toy, she decided to return it for store credit and just get another toy. Sounds simple, right? Well after running into a return policy that didn't allow her to return the toy (still in the box), an argument ensued between my mother and the company that sells toys on Amazon. Once the dispute was over (or what my mom thought was over), she posted a bad review of the store online. Apparently, online stores don't like bad reviews, and emailed her saying they'll return the toy and will write back with information on where to send it in to them. That email with the information never came, and my mom re-posted the bad review. Below is the email she got from the company....Enjoy! (fyi, I didn't change any formatting in this email, aside from removing my last name):

Dear Ms. XXX:

It would benefit you greatly to learn to read website policies on returns, etc. 

There is nothing wrong with the item we sent to you, you ordered something that you didn't want, obviously read our store policies, and initially emailed us complaining that you didn't want to be charged any fees to return this item.

That is NOT how our store works and our policies are clearly cited, and Amazon.com APPROVED.  Any internet store requires that if you order the incorrect item, YOU pay to return it.

Because we didn't agree to your request, you then left us negative feedback which is unbelievable.  It's buyers like you that need to learn how internet buying works, and not try to blackmail your seller when you don't get your way.  It's alright with you to lie and tarnish our reputation because you are a devious person?  No, it isn't.

Therefore, we are very glad that you filed an A-Z claim with Amazon.com.  Amazon.com requires that you ship the item back to us (on your dime), we refund you MINUS the original shipping cost (your dime) and we impose a 25% restocking fee on the original order. (on your dime).  You need to learn how to be an adult and be accountable for YOUR mistakes and stop trying to make others pay for them.  Because "your daughter was mislead by a commercial" is NOT our problem.

You will receive instructions in another email on shipping this item back, ON YOUR DIME.

You have also been banned from purchasing from us ever again and we are hoping that Amazon.com bans you completely from using their website as well. 


Ahhhh the holidays. Don't you love the friendly consumer/retailor relationship?

-Diddy